The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following:

applicable legislation covering security in a licensed venue including requirements for the responsible service of alcohol, underage drinking and minors, responsibilities of the licensee, and requirements for refusing entry to and removal of persons from premises

the range of potential security risks relating to a licensed venue and requirements for emergency, evacuation and first aid response

signs of undue intoxication and disorderly behaviour, and appropriate responses

procedures for reporting identified security risks and incidents including use of communication equipment and maintaining and incident register.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

work schedules, organisational policies and duty statements

assessment instruments including personal planner and assessment record book

access to a registered provider of assessment services.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

This section describes the skills and knowledge and their level required for this unit.

Required skills

comprehension skills to:

explain the basic security legislative requirements which will be applicable to own work environment and role

explain the range of potential security risks relevant to a licensed venue

explain general procedures for controlling entry to a licensed venue

explain the general methods for observing potential risks and indications of adverse behaviour

explain the chain of command and communication channels

explain procedures for reporting identified security risks and incidents.

communication and interpersonal skills to:

ask effective questions

clarify security procedures

give accurate verbal or written descriptions of risks or incidents

interpret selected pictorial, graphical and written signs and instructions

relay information to others.

Required knowledge

applicable commonwealth, state or territory legislation relevant to providing security at licensed venues

applicable legislation and codes of practice covering the responsible service of alcohol including provisions related to:

underage drinking

minors

undue intoxication

disorderly behaviour

liquor license and responsibilities of the licensee

refusing entry to premises

removal of persons from premises.

acceptable proof of age

communication chain of command

communication modes and equipment relevant to the workplace

definition of a minor

duty of care requirements of self and others

effects of alcohol on emotional state, health and physical alertness of persons

general procedures for emergency, evacuation and first aid response

guidelines for use of force

how alcohol can be sold (eg licence types).

how to recognise illegal substances and dangerous items

methods for assessing undue intoxication of persons

procedures for maintaining an incident register

procedures for removal of persons from premises and providing transportation options

professional standards required for dealing with unduly intoxicated persons and adverse behaviour

signs of intoxication

time taken for effects of alcohol to be registered and factors which can influence this (eg gender, size, fitness, health, state of mind, rate of drinking, food and medication)

types, strengths, alcohol percentages and standard size for alcoholic beverages

when alcohol can be consumed (eg trading hours on licenses)

who can consume alcohol (eg not minors).

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

admittance to and removal of people from licensed premises

applicable Crimes Acts or Codes

Australian standards, quality assurance and certification requirements

award and enterprise agreements

general 'duty of care' responsibilities

liquor act

noise

number of people in a licensed venue

powers and procedures for effecting an arrest

relevant Commonwealth, state and territory legislation which affect organisational operation:

anti-discrimination and diversity

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

security licensing or certification

service of alcohol to underage people

use of force.

Organisational requirements may relate to:

access and equity policy, principles and practice

client service standards

code of conduct

code of ethics

communication channels and reporting procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

organisational goals, objectives, plans, systems and processes

policies and procedures relating to own role, responsibility and delegation

reporting systems, procedures and processes

security licensing.

Licensed venue may be:

public

private.

Duty of care requirements:

relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm

may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency.

Designated personnelmay include:

colleagues

emergency services (eg police, ambulance, fire brigade, emergency rescue)

first aid officer

security personnel

staff of the licensed premises

supervisor.

OHS requirements may include:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

first aid

identifying and reporting hazards and risks

knowledge of emergency and evacuation procedures

transporting and storing dangerous goods

using and maintaining equipment

using and maintaining personal protection equipment

using and storing hazardous materials and substances.

Security risksmay include:

dangerous items

noise, light, heat, smoke

persons carrying weapons

persons causing a public nuisance

persons demonstrating suspicious or adverse behaviour

persons suffering from emotional or physical distress

persons under the influence of intoxicating substances

persons with criminal intent

persons, vehicles and equipment in unsuitable locations

suspicious packages or substances

terrorism

violence or physical threats.

Procedures for monitoring securitymay include:

early recognition of warning signs and intervention before person is intoxicated

following designated procedures for the organisation and licensed premises

maintaining awareness of noise levels and drink orders

maintaining constant observation to detect illegal substances or dangerous items

maintaining vigilance and awareness of security while at work

observing individual, group and crowd behaviour to promptly recognise signs of intoxication and adverse behaviour

providing a visible presence in licensed venues

recording details of observed risk situations

refusing entry to anyone who does not comply with entry requirements, proof of age and other authorisations.

Signs and effects of intoxicationmay relate to:

erratic drinking patterns (mixing drink types, drinking quickly, ordering more than one drink for the same person, ordering triple shots etc)

gender, size and weight of person

noise level

physical and emotional state of person

rapid or excessive consumption of alcohol

rate and method of alcohol consumption (eg shooters, jugs of spirits, laybacks etc).

Techniquesmay include:

avoiding aggressive, abusive or offensive actions

remaining firm and professional

use of professional judgement to discourage adverse behaviour before it escalates.

Adverse behaviourmay be:

aggressive

anti-social

contrary to the venue licence

criminal

intoxication

noisy.

Appropriate actions for maintaining securitymay include:

apprehension of the person involved (with reasonable force if necessary)

assisting intoxicated persons to safely leave the premises

lawful removal from the venue (with reasonable force if necessary)

refusal of entry because of intoxication, dress code, known troublemakers, banned, under age, inability to pay entry fee

verbal warning.

Procedures for reportingsecurity risksmay include:

completing documentation such as logs, journals and activity reports

completing police reports

completing written and computer reports

contacting designated personnel

maintaining an incident register

recording security risk and incident details

requesting security assistance.

Incidentsmay include:

accidents

emergencies

refused entry

use of aggression or violence

use of force

visits by authorities.

Communication channelsmay include:

direct line supervision paths

formal communication pathways

lateral supervision paths

organisational networks.

Communication modesmay include:

alarms

call codes and signs

electronic communication

hand signals

verbal communication

written communication.

Communication equipmentmay include:

megaphone

mobile telephone

public address system

telephone

two-way radio.